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Sensolus platform
Learn how the platform can deliver business insights and how you can configure it
Asset management
Learn how to manage and customize your assets.
Maintain your trackers
Tracker maintenance comprises all possible maintenance tasks during the lifecycle of a tracker.
Device replacement RMA procedure
When a tracker does not function anymore, it needs to be replaced with a new tracker in order for the tracking experience to continue for a particular asset. The subscription of the broken tracker must also be moved to the new tracker.
Tracker replacement for customers
Explanation on how to replace a broken tracker by a new one and the related support procedure
Move a communication subscription, tracker profile and tracker data to another tracker
Explanation on how to move a communication subscription from a broken tracker to a new one. This is part of the replacement (RMA) procedure.

Getting started
Get started with the Sensolus solution
Sensolus platform
Learn how the platform can deliver business insights and how you can configure it
- Platform navigation
- Asset management
  Learn how to manage and customize your assets.
  - Trackers and managed assets
    Make sure your trackers correctly represent your tracked assets.
  - Asset and tracker concepts
    Understand the jargon used when taking about assets and trackers: asset tag, third party ID, visibility filter, etc..
  - Asset customization
    Customize the asset properties so that the assets in the application correctly represent your physical assets.
  - Tracker configuration
    Learn how a tracker can be configured to optimally track the behavior of your asset.
  - Asset status indication
    The asset status indicator summarizes the operational status of its tracker or tag. Possible statuses are online, offline, ready for use, sent rate limited or off contract.
  - Maintain your trackers
    Tracker maintenance comprises all possible maintenance tasks during the lifecycle of a tracker.
    - Manage tracker subscriptions
      Each tracker needs to be assigned to an active subscription for it to be able to update location and other data to the platform. The different subscriptions states are: created, active, started, expired and terminated.
    - Device replacement RMA procedure
      When a tracker does not function anymore, it needs to be replaced with a new tracker in order for the tracking experience to continue for a particular asset. The subscription of the broken tracker must also be moved to the new tracker.
      - Tracker replacement for customers
        Explanation on how to replace a broken tracker by a new one and the related support procedure
        Move a communication subscription, tracker profile and tracker data to another tracker
        Explanation on how to move a communication subscription from a broken tracker to a new one. This is part of the replacement (RMA) procedure.
    - Tracker battery replacement
      some trackers have replaceable batteries. When a user physically replaces the batteries of a tracker, it is important that the platform is aware of this as well, so that the tracker battery status and remaining autonomy can be correctly calculated.
    - Delete tracker data
      this task explains how to permanently delete tracker-generated data from the system.
  - Tracker diagnostics
    Tracker diagnostics give you insights about how a tracker functions in the field, with a focus on the quality metrics related to data communication quality, geolocation determination quality and battery consumption.
  - Tracker bulk operations
    This task explains how to perform a bulk operation on a set of trackers.
  - Tracker status reports
    Write short description here..
  - Tracker subscription diagnostics
    Manage the tracker subscriptions of your organization.
  - Asset insights
    Where to find insights on your asset fleet and trackers.
  - Organization tracker diagnostics
    Learn how to better follow up your organizations and their trackers.
  - Tracker diagnostics
    Tracker diagnostics give you insights about how a tracker functions in the field, with a focus on the quality metrics related to data communication quality, geolocation determination quality and battery consumption.
- Infrastructure management
  Learn how to manage and customize your infrastructure (for example, geobeacons or BLE zone anchors).
- Localization introduction
  What do we mean with a tracker location? What is the value of knowing your asset's location? and how are locations calculated on the Sensolus platform?
- Localization for connected trackers
  Learn how the locations of your assets are captured.
- Localization for BLE tag trackers
  Learn about the different components of a BLE tag tracking solution and its configuration.
- Information on network operator used by device
  Explanation on where to find information on the network operator your device is currently using.
- Utilization
  Learn how the utilization of your asset fleet can be monitored.
- Geozones
  Learn how to optimize process flows by getting more out of the location information of your assets by using geozones.
- Flows
  Learn how to monitor the rotations of flows of your assets through the supply chain.
- Maintenance
  Learn how to keep your asset fleet maintained in a timely and optimally way.
- Environmental sensing
  Learn how to follow up the conditions of your assets beyond location and activity.
- Dashboards
  Here you can learn about the different types of dashboard on the Sensolus platform.
- Alerts and reports
  Learn how to be notified in case of anomalies in your business processes and how to extract reports with relevant data.
- Customization
  Learn about the different ways to customize the Sensolus platform to your personal preferences.
- User management
  Learn how to manage users, permissions and security.
- Partner account features
  Learn about platform features only available to Sensolus partner accounts aimed at efficiently serving your customers and managing multiple organizations.
- API Integration
  All explanation on how to integrate with the Sensolus platform.
- 3rd party integrations
  Integrations with devices or platforms and the Sensolus platform.
- General information on the platform
  Everything that is not specifically related to a service but tells you something about the general characteristics of the Sensolus platform and solution
Sensolus Mobile app
Information on the Sensolus mobile app.
Devices
Information on all Sensolus hardware devices
Release notes
Stay up to date with the new and updated features and devices and read the latest updates on our services.
Glossary
Learn to know the most important terms and keywords used on the platform

Move a communication subscription, tracker profile and tracker data to another tracker

Explanation on how to move a communication subscription from a broken tracker to a new one. This is part of the replacement (RMA) procedure.

If a broken tracker still has a communication subscription that is active, you can migrate the subscription of the old (broken) tracker to the new one. Go through the following steps to migrate the subscription.

Go to the Tracker status page of the broken tracker (the tracker you want to move the subscription from) via Admin → Trackers and sensors → Asset trackers → select the tracker → select the "Subscription" tab. You arrive on this page:
Here you select the "Move subscription to other tracker" under Device replacement
A new window opens where you can select the replacement tracker (that you received from Sensolus), you move the subscription but also the data of the broken tracker .
Select the new tracker that will replace the old tracker in the drop-down list "new tracker serial". In this list you should see all the tracker serials in your organization.
Note: Be careful on which serial you move the subscription to!
Copy tracker profile: if you want to move the existing tracker profile to the new tracker, click the profile. This is most often a good idea as a tracker profile is specifically defined for the asset you are tracking.
Note: You have to uncheck this option if the product types of the two trackers do not match.
Move historical data:Decide if you want to keep the asset info like asset image, icon, tags, decorator color and visibility filters. Good practice is to do this, only when you attach the tracker to a totally different asset it is better to remove this information.
Click Move subscription to confirm the tracker replacement procedure.